Shipping policy

Shipping Policy for MY Supplements

Effective Date: 10/14/2026

Thank you for shopping with MY Supplements. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding processing times, shipping methods, rates, and delivery expectations.

1. Order Processing Time

We process and prepare all orders for shipment within 1 to 3 business days (Monday through Friday, excluding major holidays). Orders placed after 12:00 PM EST will begin processing on the next business day.

Please note that during promotional periods, peak seasons, or high-demand events, processing may occasionally extend up to 4 business days. You will receive an email confirmation as soon as your order ships.

2. Shipping Methods & Delivery Timelines

We partner with reliable carriers, including USPS and UPS, to deliver your orders. The following options are typically available at checkout:

Shipping Method Estimated Delivery Time
Standard Shipping 2–5 business days

Important: Delivery timelines begin once the order has been shipped and are estimates provided by the carrier, not guarantees. Actual delivery times may vary based on your location, carrier performance, and other factors beyond our control.

3. Shipping Rates

One-Time Purchases

Shipping charges for one-time purchases are calculated at checkout based on your location, order weight, and selected shipping method. The exact shipping cost will be displayed before you complete your purchase.

Subscription Orders

All subscription orders qualify for FREE standard shipping. No shipping charges will be applied to any order placed through our subscription service. This benefit applies to every recurring shipment for as long as your subscription remains active.

4. Domestic Shipping

We currently ship to all 50 U.S. states.

  • Every order includes a tracking number, which will be sent to you via email as soon as your package is on its way.

  • We can ship to P.O. Boxes using USPS.

  • We are unable to ship to APO/FPO addresses at this time. Please contact us if you have questions about shipping to a specific location.

5. International Shipping

We do not currently ship internationally. We apologize for any inconvenience this may cause and hope to expand our shipping capabilities in the future. Please check back with us or subscribe to our newsletter for updates.

6. Order Tracking

You will receive a shipment confirmation email with your tracking number and a link to follow your package's journey.

  • Please allow up to 24 hours for the tracking information to activate on the carrier's website after you receive the notification.

  • If your tracking has not updated after 48 hours, please contact our customer service team for assistance.

7. Shipping Restrictions & Important Information

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or outdated address provided by the customer. Re-shipping a lost package due to an incorrect address may incur additional fees.

Undeliverable Packages

Packages returned to us by the carrier as "undeliverable," "unclaimed," or due to an incorrect address will be eligible for a refund of the product cost only. Original shipping charges are non-refundable.

Carrier Delays

We are not liable for delays in transit once a package has been handed to the carrier. This includes delays due to weather, natural events, customs inspections, or logistical disruptions.

Order Cancellations & Address Changes

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, we are unable to make changes.

8. Lost, Stolen, or Damaged Packages

Lost Packages

If your package is confirmed lost in transit by the carrier, we will replace your order at no cost to you, including free shipping on the replacement. You will not be charged any additional fees for the replacement shipment.

To initiate a lost package claim:

  1. Contact us within 7 days of the expected delivery date.

  2. We will file a claim with the carrier and conduct an investigation.

  3. Once the carrier confirms the package is lost, we will ship your replacement immediately at no charge.

"Delivered" But Not Received

If your tracking shows "Delivered" but you cannot locate the package, please first:

  1. Check with household members, neighbors, and your local post office.

  2. Wait 24 hours, as carriers sometimes mark packages as delivered prematurely.

If the package remains missing, contact us within 7 days of the marked delivery date so we can initiate a carrier investigation.

Damaged Shipment

If your package arrives visibly damaged, please:

  1. Take clear photos of the outer box and the damaged product(s).

  2. Contact our team within 48 hours of delivery.

We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

Stolen Packages

MY Supplements is not responsible for packages that are stolen after delivery has been confirmed by the carrier. If you are concerned about package theft, we recommend:

  • Shipping to a secure location.

  • Using a package locker or holding facility.

  • Requiring a signature upon delivery (if available).

9. Holiday Shipping & Delays

Shipping carriers do not operate on major holidays, which can cause delays. Extended processing and transit delays should be expected around holidays such as:

  • Thanksgiving

  • Christmas

  • New Year's

  • Independence Day

  • Labor Day

  • Memorial Day

We will announce specific holiday shipping deadlines on our website and in our newsletter to help you plan your orders accordingly.

10. Subscription Orders

Orders placed through our subscription service are processed and shipped on your regular billing date. Subscription orders follow the same processing timelines as one-time purchases.

Subscription Shipping Benefit: All subscription orders receive FREE standard shipping on every recurring shipment. This benefit remains active for as long as your subscription is active.

You can manage your subscription, including updating your shipping address for future orders, through your online portal. Please ensure your shipping and payment information is up to date before your next billing date to avoid delays.

11. Contact Us

If you have any questions about shipping that were not answered here, please contact our friendly customer service team.

Email: mysupplements247@gmail.com

Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We typically respond to all inquiries within 1–2 business days.